MONEY BACK GUARANTEE
We are committed to offering elite lash lifting products and supplies. And if for any reason you feel that our products did not live up to your expectations, we offer a no-hassle 100% money back guarantee for 30 days from the date of delivery for all non-wholesale products. In other words, you can get your money back for any product purchase made within the past 30 days.
Returns that have not been delivered to community mailboxes that are not picked up and auto-returned past 30 days of arrival will be returned back to Keravie with a restocking fee of 50% of the value of goods plus the cost of return shipping.
Please note that education courses, wholesale products and shipping costs are final sale.
For return orders, you are responsible for return costs. We highly encourage you to use a trackable shipping method to ship your return items to decrease the risks of lost packages from your carrier.
If you received a defective item, please notify us right away and send us a photo of the item and exterior packaging (the box) so we can send you a new product in a jiffy!
START YOUR RETURN
To begin your return, please send us an email with the following information:
- Order #
- Items being returned
- Reason for your return
- Return tracking # if applicable